Shipping policy

At The Wright Scent LLC, we carefully prepare and package every order to help ensure your handcrafted candles and wax melts arrive safely.

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Business days are Monday–Friday, excluding federal holidays. Processing time does not include shipping transit time.

During holidays or high order volumes, processing may take longer. We will communicate significant delays.

Shipping Locations

We currently ship within the United States only. International shipping is unavailable.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location, package weight, and available shipping services.

Delivery times vary by carrier and destination. Estimated delivery dates are not guaranteed.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information when available.

Warm Weather Shipping

Soy wax may soften when exposed to high temperatures. Please retrieve packages promptly and avoid leaving products in direct sunlight or extreme heat.

If products arrive damaged or unusable, contact us for assistance.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Contact us immediately if an address needs correction. Changes cannot be guaranteed after shipment. Reshipping fees may apply to customer address errors.

Lost or Damaged Packages

If your package is missing or arrives damaged, email thewrightscent2020@gmail.com with your order number and details. For damage, please contact us within 7 calendar days and include photos when available.

We will review the issue and assist with an appropriate resolution.

Applicable consumer rights remain protected.

Contact Us

The Wright Scent LLC
Hamden, Connecticut
Email: thewrightscent2020@gmail.com
Website: www.TheWrightScentLLC.com

Handcrafted With Care. Delivered the Wright Way.