Refund policy

At The Wright Scent LLC, customer satisfaction is important to us. Every candle and wax melt is handcrafted with care, and we want you to enjoy your purchase.

All Sales Are Final

Due to the nature of our handcrafted products, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

We do not offer refunds for changes of mind, personal fragrance preferences, or products ordered incorrectly by the customer.

Damaged, Defective, or Incorrect Orders

If you experience an issue with your order, please email us within 7 calendar days of delivery at thewrightscent2020@gmail.com.

Include your name, order number, a description of the issue, and photos of the product and packaging when available.

Once reviewed, we may provide a replacement, exchange, or refund, as appropriate. Customers will not be charged additional shipping fees to correct our mistakes.

Refunds

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your financial institution to process the refund.

Cancellations

Orders may be canceled before processing for shipment. Once shipped, orders cannot be canceled.

This policy does not limit your rights under applicable consumer protection laws.

Contact Us

The Wright Scent LLC
Hamden, Connecticut
Email: thewrightscent2020@gmail.com
Website: www.TheWrightScentLLC.com

Living Life the Wright Way.